Frequently asked questions

Rs 249 anywhere in Pakistan when you pay the rider on delivery. Free when you pay online at checkout.

There is no distance surcharge and nothing is added afterwards — the amount in your cart is the amount you pay.

One to three working days to the major cities. More remote addresses take a little longer, and we will tell you rather than leave you guessing.

Orders are picked and packed on working days. Anything placed over a weekend or a public holiday goes out on the next working day. Every parcel is checked and wrapped by hand before it ships.

Yes. You get a confirmation email when the order is placed, and a second email with a tracking number as soon as the courier collects your parcel.

Message us with your order number and we will chase the courier ourselves. That part is not your job.

No. We do not refund or exchange for size, fit, colour preference or change of mind. This is intimate apparel — once a piece has left us we cannot put it back on the shelf.

It is the reason the size guide is as detailed as it is. Measure first. It costs you five minutes and saves the order.

Items that arrive damaged or defective. Send the claim within 15 days of delivery, we inspect the piece once it reaches us, and the refund is approved if it passes our quality check.

Once, and only if the colour you received is not the colour you ordered. We will send the correct colour if it is still in stock.

There are no exchanges for size, for change of mind, or for anything worn, washed, used, or taken out of its original packaging.

15 days from the day your order is delivered. Claims made after that cannot be accepted, so open the parcel and check it when it arrives.

Email kaimridigital@gmail.com within 15 days of delivery with your order number and a photograph of the item you received.

The photograph is what lets us settle most claims quickly, without anything going back and forth first.

Wrong colour: you arrange and pay for the return, and the item has to come back unworn, with tags and original packaging intact.

Damaged or defective: we cover the return shipping on approved claims.

Approved refunds are processed within 7 days of passing our quality check. You choose when you submit the claim whether it goes back to your original payment method or comes to you as store credit. How quickly it then lands is up to your bank.

No. For hygiene and safety reasons nothing is refunded or exchanged once it shows signs of being worn, washed or used, or once the tags and original packaging have come off. This applies to every intimate piece without exception.

The size guide shows you how to take four measurements — underbust, bust, waist and hip — and has a calculator that reads them off the same charts printed on every product page.

For bras and anything structured, size down for support. For sleepwear and anything loose, size up for comfort. The calculator tells you when your measurements fall between two sizes rather than quietly picking one for you.

Since we cannot exchange for fit, it is worth measuring twice.

Body measurements. Cut and stretch vary between styles, so read the fit notes on the product page alongside the chart.

Yes — posture, nursing and full-support styles, not only pretty ones. They are gathered in medicated & support.

Yes. Choose cash on delivery at checkout and pay the rider when your parcel arrives. Delivery is Rs 249 on those orders.

Prepaid orders cost us less to handle, so we pass that back to you. Choose the free delivery rate at checkout only if you are actually paying online — Rs 249 is the rate for cash on delivery.

Pakistani rupees, everywhere on the site. Nothing converts at checkout.

Checkout is encrypted end to end and runs on Shopify's own infrastructure. We never see or store your card details.

If it has not shipped yet, message us quickly and we will try to catch it. Once it is with the courier it has to run its course.

Write to us with the product and the size. We restock regularly and can tell you whether it is coming back.

Our pieces are imported and checked here before they ship — seams, hooks and hardware looked over one at a time.