Returns and exchanges

Returns & Exchanges

At Kaimri, we want you to love what you ordered. Please read our policy carefully before purchasing, as intimate apparel has specific hygiene-related restrictions.

Refunds

We do not offer refunds for change of mind, sizing, or preference. Refunds are only issued for damaged or defective items, and only after the returned item passes our quality check (QC).

Exchanges

Exchanges are only available under the following condition:

  • Wrong color received — if the color of the item you received does not match what you ordered, you are eligible for a one-time exchange for the correct color, subject to availability.

Exchanges are not available for:

  • Size issues (please refer to our Size Guide before ordering)
  • Change of mind
  • Any item that has been worn, used, washed, or removed from its original packaging

Used or Worn Items

For hygiene and safety reasons, no refund or exchange will be provided on any item that shows signs of use, washing, or removal of original tags/packaging. This applies to all intimate apparel without exception.

Claim Window

All exchange or refund claims (for color issues or damaged/defective items) must be submitted within 15 days of delivery. Claims made after 15 days will not be accepted.

How to Request an Exchange or Refund

Contact us within 15 days of delivery at kaimridigital@gmail.com with your order number and a photo of the item received.

  • Color exchange: item must be shipped back unworn, with tags and original packaging intact. Return shipping cost is the customer's responsibility.
  • Damaged/defective item refund: item will be inspected through our quality check (QC) process once received. Return shipping is covered by Kaimri for approved damaged/defective claims. If approved, your refund will be processed within 7 days of QC approval, and you may choose to receive it via your original payment method or store credit.

Refund Method & Timeline

Approved refunds for damaged/defective items are processed within 7 days of QC approval, using the payment method or credit option you select when submitting your claim.